Welcome to www.citraveller.com. This Privacy Policy explains how Balkrishna Holidays (“we,” “us,” or “our”) collects, uses, and protects information gathered from our users (“you” or “your”) when you use our services. By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

  • Personal Information: Name, email address, phone number, and other personal details when you book a tour, sign up for newsletters, or contact us.
  • Travel Preferences: Information about your travel preferences, such as destination choices, package interests, and travel dates, to provide customized travel experiences.
  • Payment Information: Details necessary for payment processing, including credit/debit card details, which are collected securely.
  • Usage Data: Information automatically collected, such as IP address, browser type, operating system, and pages visited, to analyze and improve our website performance.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our travel packages and destination management services.
  • Process bookings, payments, and transactions related to tour packages.
  • Personalize your experience by offering tailored travel options and recommendations.
  • Communicate with you regarding booking confirmations, travel updates, and promotions.
  • Respond to inquiries and offer customer support.
  • Analyze usage patterns to enhance the website’s functionality and security.

3. Information Sharing and Disclosure

We value your privacy and do not share your information with third parties, except in the following situations:

  • Service Providers: We may share your information with trusted service providers who assist in fulfilling our services (e.g., payment processors, travel operators).
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred to the new entity.

4. Data Security

We take the security of your data seriously and employ appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

Our website may use cookies to enhance your experience, analyze usage, and deliver personalized content. You can control your cookie preferences through your browser settings.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties.

7. Children’s Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update our Privacy Policy periodically. We will notify you of any significant changes by posting the new Privacy Policy on our website.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Celebrate India Traveller (CITraveller )formally Balkrishna Holidays India OPC Pvt Ltd 
Email: [email protected]
Phone: +91 7588800770